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Health Goals

Our physician and mid levels will develop health goals personally designed to your personal needs.  Once this is established the doctor and staff will meet with you and describe a plan on how to achieve this based on testing, referrals, consultations, community services..

 

Frequency of Office visits:

The frequency of visits will be based on the acuity or severity of your medical problems.  The medication refills will be called in to your pharmacy based on the planned future visits. The follow up visit type include:

  • Wellness / annual visit

  • Hospital Transitional Care visits

  • Face to Face Visits for Home Health Services

  • Follow up visits and frequency of visits based on your medical problems

Emergencies

Always call 9-1-1 in case of an emergency. If you have a situation which you feel is urgent our telephone is the same day or night. When calling after hours, our answering service will locate your physician.  Please explain the nature and urgency of your problem clearly and concisely, and the physician on call will get in touch with you as soon as possible.  The physician on call will give  you direction on what to do.

Medication Reconciliation

Please bring all of your medications to all your office visits, if not a complete list of all medications will be acceptable. The list should include over the counter medications when appropriate, doses and frequencies and any natural remedies or herbal products being taken.

Refills and Medicine Policy

During your office visit, your doctor or mid level provider will refill your medications. Follow-up appointments to monitor your progress on these medications

will be scheduled.  We understand that there may be instances when you cannot keep your office visit.  You will need to contact our office and change the appointment or scheduled visit.

Patient Rights

  1. You have the right to be treated with respect, consideration and dignity.

  2. You have the right to high quality medical care delivered in a safe, timely, efficient and cost effective manner.

  3. You have the right to be assured that the expected results can be reasonably anticipated.

  4. You have the right to privacy to the extent possible.

  5. You have the right to have our disclosures and records treated confidentially and expect when required by law, those disclosures and records will not be released without your approval Please refer to our Notices of Privacy Practices for further details on how we safeguard your medical records. You can find      the privacy notices posted in the front waiting area.

  6. You have the right to be provided, to the degree known, compete information concerning your diagnosis, evaluation, treatment and prognosis.

  7. You have the right to copies of your medical records at nominal cost and, if you request it, those records will be transferred to another practitioner in a timely manner at no cost to you.

  8. You have the right to be informed of all reasonable options or alternatives to care and or treatments and of the potential advantages and the alternatives to having the procedure performed in an office or other outpatient facility.

  9. You have the right to participate in decisions regarding al aspects of your care.                                                                                                            

 

Patient Responsibilities

  1. You have the responsibility to accurately and completely provide all clinical personnel with the health information they need including any medications that   you are taking.

  2. You have the responsibility to follow the directions of the nurse or physician with regards to diet and or medications.

  3. You have the responsibility to abstain from using any drugs that have not been prescribed for you and that you have not revealed to our nurse or physician.

  4. You have the responsibility to abstain from the use of alcohol as directed by your nurse or physician.

  5. You have the responsibility to inform the nurse of physician if you do not understand any directions or if you do not understand the course of treatment   planned for you.

  6. You have the responsibility to timely pay all medical bills which are not in dispute and to forward to us any monies you receive from any insurance company   for our services  

  7.                                                                                                                                                                                                                                                                 

Patient Education (helpful links)

Complaint Resolutions

Rocha Medical Clinic strives to provide you with excellent quality care.  We strive to to improve, and welcome any opportunity to listen to your suggestions and complaints.  Please contact our office manager by telephone or via email to get further information on complaint resolution.  If your concern is not resolved you may contact your physician directly.

Website Patient Portal Signup

Click the link to sign up to our website and to access the Patient Portal in a new browser window.

 

Complete/Annual Physical Exams Policy

We highly recommend that ALL our patients have regular Complete Physical Exams (Annual Screening/Preventative Visits, etc.) every 1-2 years.  It is your responsibility to verify that your insurance will reimburse preventative visits.  Be advised that some insurance companies routinely do not cover preventative      visits (Medicare & some Blue Cross plans especially).

Lab Results

Copies of your laboratory results can be provided to you during your doctor visit.  If you have had lab work performed in the past visits and wish a copy, please     ask our staff and they can provide it to you.   Our doctor will be happy to explain those results to you and make recommendation on changes to your care, diet or preventive measures to correct abnormal test results when possible .

Results – Other Studies

You will need to have an office visit when your are seeking to obtain the following results: ECG, MRI, CAT Scan, Ultrasound, Mammogram, Procedures performed   by another physician.  Our doctor or mid level provider will be able to explain the results and answer your questions.

Abnormal results (blood test, x ray or any other test) are preferably reported in person by the physician or mid level provider.

© 2017 Rocha Medical Clinic

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3727 Roosevelt Avenue San Antonio, TX 78214

Tel: 210-922-5922

19575 K St Somerset, TX 78069

Tel: 210-922-1144